Feature
Unibox
Every conversation in one place. LinkedIn DMs, email replies, notes, team handoffs — tagged, routed, and tracked so nothing falls through.
Available on: Turbo · Pro · Agency
Without a unified inbox, sales teams juggle LinkedIn DMs in the LinkedIn app, email replies in Gmail, and CRM notes elsewhere — with hot replies falling through cracks because nobody knew they existed.
Unibox pulls every conversation thread from every channel into one interface. LinkedIn messages, email replies, InMail threads, agency sub-account threads — all with tags, labels, assignments, SLA alerts, and team collaboration tools like voice notes and shared draft replies.
Two tiers: Basic Unibox (Turbo) handles single-user inbox unification. Advanced Unibox (Pro + Agency) adds team collaboration, SLA rules, assignment, and manager-level views.
Real outcomes
What teams see with Unibox
Unified across channels
Every LinkedIn message thread and email reply lands in Unibox with full conversation history. Reply in-thread without switching tools. LinkedIn DM syntax, email threading, and InMail separation are all preserved — but you work in one UI.
Filter by channel (LinkedIn-only, email-only, both), by status (unread, assigned, SLA at risk), by campaign, or by agent disposition (hot, warm, cold, escalated).
Team collaboration
Assign threads to teammates. Leave internal voice notes (yes, voice — because some context is faster spoken than typed). Share draft replies for review before sending. See who's responding to whom, without step-on collisions.
For agencies, Unibox scopes per sub-account — your client's threads stay in their sub-account view; your agency-wide view aggregates everything for operations.
- ✓Assign threads to specific team members
- ✓Internal voice notes on any thread
- ✓Draft replies with @-mention review
- ✓Lock indicators so two AEs don't reply simultaneously
- ✓Agency: per-client isolation with aggregated agency view
SLA alerts & priority routing
Configure SLAs per segment: hot inbound replies (2 hours), warm replies (24 hours), cold (best effort). When an SLA is at risk, Unibox bubbles the thread up and (optionally) fires a Slack or email alert.
Auto-escalation rules: unread for 4 hours → notify the assignee's manager. No reply in 48 hours → move to a "stuck" segment for manual intervention.
AI-powered triage
Combined with the Qualifier Agent, Unibox auto-tags every inbound reply by sentiment, fit score, and intent. Hot replies from ICP matches jump to the top. Out-of-office replies are auto-silenced. Competitor references trigger a specific alert.
Inbox triage that used to take 30 minutes each morning happens automatically. Your team opens Unibox and sees only the threads that need a human.
Snippets, templates & macros
Shared team snippets for common responses — pricing, demo scheduling, feature questions. Insert via slash command (/pricing, /demo, /integrations). Every snippet is versioned; update once and it's updated everywhere.
Macros combine multiple actions: "Send demo link snippet + tag as demo-booked + move to Deals segment + notify @sarah" — all on one keyboard shortcut.
Search & history
Full-text search across every thread, every channel, every teammate's responses. Find "that pricing question from last quarter" in under a second.
Conversation history retained for the life of the account. Export to CSV anytime for CRM backups or compliance reviews.
How it works
From zero to live in 3 steps
- 1Connect channelsLinkedIn accounts + email mailboxes auto-connect when you set up campaigns.
- 2Configure routingWho's assigned to what? SLAs? Auto-tags?
- 3Work from UniboxReplace LinkedIn app + Gmail for outbound-thread work.
Use cases
How customers put Unibox to work
Who it's for
Built for these teams specifically
Frequently asked questions
Do I need separate logins for each channel?+
No — Unibox uses your LinkedCamp session. Messages sent from Unibox appear in LinkedIn and email clients exactly as if you'd typed them there.
Can I still use the LinkedIn app?+
Yes — LinkedIn DMs sync bi-directionally. Reply in LinkedIn or Unibox; the other side stays in sync.
What's the difference between Basic and Advanced Unibox?+
Basic (Turbo): single-user inbox, basic tags, LinkedIn + email unification. Advanced (Pro/Agency): team assignment, SLAs, voice notes, shared drafts, AI triage, agency sub-accounts.
Is this better than HubSpot's inbox?+
For LinkedIn + email outbound, yes — HubSpot's inbox is CRM-centric and weak on LinkedIn. Unibox is outbound-native. Both can coexist; bi-directional HubSpot sync keeps timelines aligned.
Try Unibox free for 14 days
No credit card required. Set up in under an hour — our team will walk you through the first campaign on request.